Custom Service Work
Website development, software development, design, SEO, marketing setup, AI solutions, consulting, and support work are customized services. Payments made for completed work, approved milestones, strategy, research, setup, development hours, third-party purchases, or delivered digital work are generally non-refundable.
Advance Payments
Advance payments reserve project time, planning effort, and team availability. If a project is cancelled before work begins, we may consider a partial refund after deducting administrative costs, planning time, payment gateway fees, and any third-party expenses already incurred.
Milestone-Based Projects
For milestone projects, each paid milestone covers work completed or committed for that stage. Once a milestone is delivered, approved, or substantially completed, that milestone payment is not normally refundable.
Hosting, Domains, Licenses, and Third-Party Costs
Payments for domains, hosting, SSL certificates, plugins, themes, apps, software licenses, ad spend, API credits, AI usage, payment gateway fees, and other third-party services are non-refundable once purchased, activated, consumed, or transferred.
Digital Marketing and Ads
Management fees for completed campaign setup, tracking, optimization, reporting, and consultation are non-refundable. Advertising spend paid to platforms such as Meta, Google, or other networks is subject to those platforms' own policies.
Refund Review Process
Refund requests must be sent to info@himsoft.in with the project name, invoice details, reason for request, and relevant communication. We review requests fairly based on scope, work completed, approvals, expenses, and the written agreement.
Project Pauses and Credits
Where a cash refund is not applicable, HimSoft may, at its discretion, offer project credit, a revised scope, paused delivery, or alternate services. Any such arrangement must be confirmed in writing.
No Refund for Delays Caused by Missing Inputs
Refunds are not provided for delays caused by missing client content, delayed approvals, unavailable access, third-party platform issues, unpaid renewals, or changes requested after work has started.